Shipping Policy
【Taiwan】
Shipping Methods & Logistics:
Home Delivery: Chunghwa Post, Takkyubin (Taiwan Mainland only), Hsinchu Logistics (for bulky items).
Convenience Store Pickup: 7-11, FamilyMart (Taiwan Mainland and Offshore Islands).
Delivery Timeframes:(1) The following are estimated delivery times for in-stock items. Actual delivery is subject to logistics schedules. For urgent orders, please contact customer service before purchasing.(2) For out-of-stock or pre-order items, delivery will be based on announced or negotiated dates.
Home Delivery: 5-7 business days (Taiwan Mainland).
Convenience Store Pickup: 5-7 days (Taiwan Mainland).
Postal Service: 5-7 days for Taiwan Mainland. For offshore islands or remote areas, delivery is subject to postal regulations.
Shipping Terms:
Orders are typically processed and shipped within 3-5 business days (excluding the date of order and public holidays).
Shipping operates from Monday to Friday. No shipments are dispatched on Saturdays or Sundays.
Delays may occur during peak holiday seasons or due to force majeure (e.g., natural disasters).
[Home Delivery]: Actual delivery status depends on the courier’s route and schedule.
[Convenience Store Pickup]: Please pay attention to the arrival SMS and pick up your package within the specified timeframe. Please do not fail to collect your package without a valid reason.
【International / Overseas Shipping】
Thank you for supporting The Witch's Herb Garden! We currently offer international shipping to the following regions: Hong Kong, Macau, Singapore, Malaysia, Japan, Australia, USA, Canada, UK, France, and Germany.
To protect your rights, please read the following regulations carefully. By placing an order, you agree to these International Shipping Terms:
I. Shipping Methods & Weight Limits
Home Delivery: Available for all open regions. The maximum weight per order is 20 kg.
7-11 International Pickup: Available in selected regions only.
Malaysia: Strict weight limit of 1 kg.
Hong Kong, Macau, Singapore: Weight limit of 5 kg.
⚠️ Notice: If the total weight in your cart exceeds the limit for convenience store pickup in your region, the system will not allow checkout. Please switch to "Home Delivery" or split your purchase into multiple orders.
II. Processing & Delivery Lead Time
International orders are delivered based on the actual progress of the logistics provider (typically 5-14 days). Please note that delivery to East Malaysia or other non-metropolitan areas may take longer.
Delays may occur due to local public holidays, customs inspections, or force majeure.
All actual delivery progress is subject to the logistics company’s tracking system.
III. 【Important】Customs Duties & Import Regulations Disclaimer
Customs regulations and tax-free thresholds for imported goods (especially plant-based products, herbal teas, and botanical skincare) vary by country.
Upon arrival in the destination country, any "Import Duties," "Consumption Taxes (VAT/GST)," "Formal Customs Clearance Fees," or "Import Inspection Certificates" required by local customs are the sole responsibility of the recipient (Buyer).
Disclaimer: If a package is detained, destroyed, or returned by customs due to the recipient's refusal to pay taxes, inability to be contacted, failure to provide required documents, or local import restrictions, The Witch's Herb Garden shall not be held liable, and no refunds or returns will be issued.
IV. International Returns & Exchanges
Due to the complexity of international logistics and high shipping/customs costs, the 7-day appreciation period does not apply to international orders. All international sales are final (no returns or exchanges).
We conduct strict quality inspections before shipping. If you receive a severely damaged or incorrect item, please take photos as evidence within 24 hours of receipt and contact us via our official LINE or Email. We will assist you based on the circumstances.